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FAQs
FAQs
General
Operation
Technical
Q
What is WallTech and what services do you provide?
A

WallTech is a SaaS provider specializing in digital logistics management. We offer cloud-based systems to help freight forwarders and eCommerce logistics providers manage operations, data, and collaboration across the global supply chain.

Q
What types of logistics companies can benefit from your solutions?
A

Our platforms are built for international freight forwarders, cross-border eCommerce logistics companies, 3PLs, and postal services—especially those seeking digitalization and automation.

Q
I have no experience with SaaS software services. Will it be difficult to use?
A

We aim to provide customers with a faster and more convenient system. Feel free to contact us if you have any questions about the system and how to use it.

Q
What are the benefits of using a SaaS cloud-based system?
A

SaaS means easy access, no local setup, and automatic updates. WallTech handles the tech, so you focus on operations.

Q
Is your system multi-language and accessible globally?
A

Yes. Our UI supports multiple languages and is accessible worldwide through cloud servers optimized for each region.

Q
Can the system be customized to our specific workflows or business rules?
A

Yes. While we offer standard modules, we also support configurable workflows and custom logic based on client needs.

Q
How does the system help me reduce my costs?
A

No need to own IT team, we are your IT team and we are responsible for all professional system development and maintenance. We have lots of features and modules to use directly.

Q
How should I monitor my data?
A

You could monitor everything in Admin and integrator module, for example manifest, users, billing etc.

Q
What are the key differences between eTower and CargoWare?
A

CargoWare focuses on freight forwarding operations (quotes, bookings, shipments, billing), while eTower is designed for cross-border eCommerce logistics—connecting platforms, warehouses, and carriers.

Q
Can your systems support both B2B and B2C logistics operations?
A

Yes. Our platforms support both B2B cargo flow and B2C parcel operations, with flexible workflows for different business models.

Q
What logistics processes can be managed with WallTech's platforms?
A

From order intake to final delivery, our system covers booking, documentation, warehousing, customs, tracking, billing, and reporting.

Q
Is the system suitable for freight forwarders who offer multimodal transport?
A

Absolutely. We support air, ocean, rail, land, and combined transport modes, with tools to manage multimodal workflows.

Q
Can I integrate and collaborate with my overseas agents or partners through your platform?
A

Yes. WallTech enables multi-party collaboration across different companies and regions, with controlled access and shared data.

Q
Is the system difficult to operate? How long will it take to deploy?
A

Compared to the TO C platform, it is somewhat difficult to get started. However, for most of us, you can master it quickly in a short time through systematic introduction and learning.

Q
Do I need to download any software to use your system?
A

No, you don’t need to download any software. WallTech's system is fully web-based and delivered as SaaS (Software as a Service). You can simply log in from any web browser to access the platform.

Q
Where is your system deployed? Will there be delays for overseas offices?
A

WallTech's system is hosted on AWS with global server nodes. Teams in any region can access the platform with stable performance and minimal latency.

Q
Who handles server maintenance and updates?
A

WallTech takes full care of system maintenance and updates. No downtime, no extra cost. Weekly updates keep all users on the latest version.

Q
Do you provide API documentation and technical support for integration?
A

Yes. We offer full API docs, sandbox environments, and technical guidance throughout the integration process.

Q
What measures are taken to ensure the stability of network and data?
A

WallTech's system is built on AWS's global cloud infrastructure with high-availability architecture, automated backups, and 24/7 monitoring. We also support private or on-premise deployment if required.

Q
If my business expands or evolves, can the system support iterative updates?
A

Yes. WallTech offers weekly updates and modular features to adapt to evolving needs. We also support customization and localized deployment upon request.

Q
How secure is your cloud-based system and how is data protected?
A

Hosted on AWS with encrypted transmission, role-based access, backup, and disaster recovery protocols. Data security is a top priority. WallTech also signs data confidentiality agreements and supports local deployment if needed.

Q
What Amazon Linux versions does WallTech support?
A

WallTech supports Amazon Linux 2 and Amazon Linux 2023. Compatibility with other environments can be assessed case by case.

WallTech eCommerce Fulfillment Softwares
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Headquarter: 9th Floor, Building A, Zhongyin Plaza, Zhoujiazui Road, Hongkou District, Shanghai
South China Office: 30th Floor, Tower T2, Runhong Building, 75 Meiyuan Road, Sungang, Luohu District, Shenzhen, China
Beijing Office: Room 623, Building B, CIFI Air Harbor Center, Shunyi District, Beijing, China
Contact Us
Headquarter: 9th Floor, Building A, Zhongyin Plaza, Zhoujiazui Road, Hongkou District, Shanghai
etowermkt@walltechsystem.cn 400-665-9211