Ecommerce has completely changed the way in which people shop. Online shopping is a gigantic industry that will only continue to grow over the coming years. Consumer demand is changing too. The days of waiting 3-5 days for delivery are long gone and now people expect the option for next day delivery, the ability to track their parcel and everything to be delivered safely and securely.
This has put a lot of pressure on businesses making deliveries who have to take steps to make sure that they can satisfy customer demands and offer a superior delivery ser-vice to the competition. So, how can they go about doing this? Read on to find out.
First, businesses need to make sure that their packages are high-quality so that they arrive in one piece. This will involve selecting a high-quality and appropriately sized box, using a protective layer like bubble wrap, and using a material to fill any empty spaces.
It is also helpful if you are able to give the consumer a time slot for their delivery. People often have to stay at home to receive a package which can interfere with their life – by giving them an hour time slot it will help them to work around the delivery and stop them from having to spend all day waiting at home (an easy way to frustrate the customer).
The rise of next-day delivery has changed customer expectations and you now need to be able to offer this to compete. Same-day delivery will arrive in the near future and this will again completely change customer expectations.
Consumers also like the ability to track their parcels so that they can make sure that the delivery is happening and that it has not got lost. Parcel tracking is also helpful from a logistics standpoint as it will stop parcels from going missing which can be a huge problem.
High-Quality Customer Service
Finally, it is important that the customer service that you provide is excellent. You should be friendly yet professional and be willing to go the extra mile for customers to make sure that their needs are satisfied. Consumer will always use a brand that they can trust so find ways to increase meaningful interactions with your customers.
Parcel delivery is all about keeping the customer happy but this can be challenging when expectations are so high. This will only continue in the coming years so it is im-portant for businesses to find ways to meet these expectations. This will include fast, efficient and secure delivery of parcels as well as the ability to track the package and get customer support when needed.
People also ask of logistics
eTower is the leader in cloud-based cross-border parcel logistics solutions designed to meet 3PL's unique parcel logistics needs. As the backbone of our customers' operations, our platform quickly transforms paper-based, error-prone operations into a service leader that can focus on customer satisfaction, operate more efficiently and grow faster. W
As an international logistics management system developer, in this article we describe how a logistics management system (or LMS) can bring value by automating processes and using data to make informed decisions. We also look at how 3PL companies integrate data across platforms and operate efficiently.
Still in the midst of a global epidemic, the cross-border parcel logistics industry will continue to experience transformation in 2022. With carrier capacity constraints and carrier rate increases, as well as pressure to meet customer demand for fast, free shipping, many companies are beginning to consider how best to strengthen their supply chains
Monitor abnormal parcel in real time and provide corresponding solutions in time.
Parcel delivery system business models such as International express integration, cross- border small parcel integration, Domestic fulfillment order management and cross-border e-commerce service integration etc., And also provide custom development service.
API connection, data connection and information chain sharing with various parcel delivery system ERP trading assistants.
Tracking and monitoring the parcel path, and updating the parcel information in real time.
eTower can help you parcel customer service type
Parcel Pro's customer support in shipping and risk management procedures are built on years of experience doing one thing: shipping high value packages for the jewelry, wristwatch and collectibles industries. Our expertise has allowed us to tailor our services to meet your unique shipping needs.
As a strategic account with the carriers ( UPS and FedEx), we are able to provide assistance and communication with the carriers. This enhanced relationship allows Parcel Pro to provide greater insight on service issues and delivery updates.
Parcel Pro offers assistance with the claims process through notification of carriers, document gathering, and communication with insurance underwriters. Our claims procedures are streamlined for efficiency and quick processing.
We service the New York, Los Angeles, San Francisco and Miami jewelry districts with armed pickup and delivery service. This allows for a later pick up service than the carriers can comply with, and adds more security to your shipments on the outbound and inbound portions of transit.
With sales and service offices located in the major jewelry districts of New York, Los Angeles, San Francisco, Miami, Honk Kong, and Tokyo we provide local customer service, armed pick-ups, and deliveries.
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