A one-stop operation and management cloud platform suitable for traditional trade import and export freight forwarding, such as international sea-air rail transportation and multimodal transportation, dangerous goods/big cargo and other special cargo...
It is suitable for cross-border e-commerce freight forwarders and large-scale cross-border sellers with supply chain management needs, and supports one-stop overseas warehouse head-to-head services such as package collection, customs declaration...
It is suitable for the comprehensive logistics direction of cross-border e-commerce direct mail and small package logistics business, and supports operation station docking, freight accounting, full path tracking of packages...
Based on the characteristics of the cloud platform, any new features of eTower will be updated immediately for free.
eTower can be configured and delivered in a short time. Including all services you need. Also can achieve perfect functions on time. We will be customized according to different functional requirements.
eTower can quickly help companies reduce costs and increase efficiency without having to invest too much money at one time.
eTower has abundant international service providers, suppliers, integrators and other open business channel resources all over the world. And has formed a complete international cross-border eCommerce logistics service chain.
As one of the first aws partner network technology partner in logistics field of China, eTower has deployed servers in all important eCommerce regions around the world to help users in different regions avoid network delays.
Openness and Scalability
eTower connects with sellers, overseas warehouses, logistics providers, last-mile delivery and other links through API. Facilitating each role in the entire logistics chain to upload orders or obtain logistics progress information. It can also be customized for some special needs.
eTower has the whole chain logistics order management system, which can realizes the close integration of sellers, 3PL, 4PL, Last-mile carriers, etc., so that all parties can see the orders they should handle and the work they need to process.
Stability & Security
eTower uses advanced cloud computing technology, providing top-level stability and reliability. eTower also has an independent database, which makes information security well guaranteed.
Lightweight software model, easily accessible anytime, anywhere, free from the constraints of hosts and servers, enabling seamless business operations at all times and from any location.
No limitation on the number of accounts opened, whether your enterprise has 100, 1000, or 10,000 (employees/suppliers/shippers), you can easily manage them all.
eTower is the leader in cloud-based cross-border parcel logistics solutions designed to meet 3PL's unique parcel logistics needs. As the backbone of our customers' operations, our platform quickly transforms paper-based, error-prone operations into a service leader that can focus on customer satisfaction, operate more efficiently and grow faster. W
As an international logistics management system developer, in this article we describe how a logistics management system (or LMS) can bring value by automating processes and using data to make informed decisions. We also look at how 3PL companies integrate data across platforms and operate efficiently.
Still in the midst of a global epidemic, the cross-border parcel logistics industry will continue to experience transformation in 2022. With carrier capacity constraints and carrier rate increases, as well as pressure to meet customer demand for fast, free shipping, many companies are beginning to consider how best to strengthen their supply chains
Ecommerce has completely changed the way in which people shop. Online shopping is a gigantic industry that will only continue to grow over the coming years. Consumer demand is changing too. The days of waiting 3-5 days for delivery are long gone and now people expect the option for next day delivery, the ability to track their parcel and everything to be delivered safely and securely.
This has put a lot of pressure on businesses making deliveries who have to take steps to make sure that they can satisfy customer demands and offer a superior delivery ser-vice to the competition. So, how can they go about doing this? Read on to find out.
First, businesses need to make sure that their packages are high-quality so that they arrive in one piece. This will involve selecting a high-quality and appropriately sized box, using a protective layer like bubble wrap, and using a material to fill any empty spaces.
It is also helpful if you are able to give the consumer a time slot for their delivery. People often have to stay at home to receive a package which can interfere with their life – by giving them an hour time slot it will help them to work around the delivery and stop them from having to spend all day waiting at home (an easy way to frustrate the customer).
The rise of next-day delivery has changed customer expectations and you now need to be able to offer this to compete. Same-day delivery will arrive in the near future and this will again completely change customer expectations.
Consumers also like the ability to track their parcels so that they can make sure that the delivery is happening and that it has not got lost. Parcel tracking is also helpful from a logistics standpoint as it will stop parcels from going missing which can be a huge problem.
High-Quality Customer Service
Finally, it is important that the customer service that you provide is excellent. You should be friendly yet professional and be willing to go the extra mile for customers to make sure that their needs are satisfied. Consumer will always use a brand that they can trust so find ways to increase meaningful interactions with your customers.
Parcel delivery is all about keeping the customer happy but this can be challenging when expectations are so high. This will only continue in the coming years so it is im-portant for businesses to find ways to meet these expectations. This will include fast, efficient and secure delivery of parcels as well as the ability to track the package and get customer support when needed.
eTower can help you parcel customer service type
Parcel Pro's customer support in shipping and risk management procedures are built on years of experience doing one thing: shipping high value packages for the jewelry, wristwatch and collectibles industries. Our expertise has allowed us to tailor our services to meet your unique shipping needs.
As a strategic account with the carriers ( UPS and FedEx), we are able to provide assistance and communication with the carriers. This enhanced relationship allows Parcel Pro to provide greater insight on service issues and delivery updates.
Parcel Pro offers assistance with the claims process through notification of carriers, document gathering, and communication with insurance underwriters. Our claims procedures are streamlined for efficiency and quick processing.
We service the New York, Los Angeles, San Francisco and Miami jewelry districts with armed pickup and delivery service. This allows for a later pick up service than the carriers can comply with, and adds more security to your shipments on the outbound and inbound portions of transit.
With sales and service offices located in the major jewelry districts of New York, Los Angeles, San Francisco, Miami, Honk Kong, and Tokyo we provide local customer service, armed pick-ups, and deliveries.