• CargoWare

    A one-stop operation and management cloud platform suitable for traditional trade import and export freight forwarding, such as international sea-air rail transportation and multimodal transportation, dangerous goods/big cargo and other special cargo...

  • eTowerOne

    It is suitable for cross-border e-commerce freight forwarders and large-scale cross-border sellers with supply chain management needs, and supports one-stop overseas warehouse head-to-head services such as package collection, customs declaration...

  • eTowerB2C

    It is suitable for the comprehensive logistics direction of cross-border e-commerce direct mail and small package logistics business, and supports operation station docking, freight accounting, full path tracking of packages...


  • Free Upgrade

    Free Upgrade

    Based on the characteristics of the cloud platform, any new features of eTower will be updated immediately for free.

  • Rent-as-you-go


    eTower can be configured and delivered in a short time. Including all services you need. Also can achieve perfect functions on time. We will be customized according to different functional requirements.

  • Pay-as-you-go


    eTower can quickly help companies reduce costs and increase efficiency without having to invest too much money at one time.

  • Ecological resources

    Ecological resources

    eTower has abundant international service providers, suppliers, integrators and other open business channel resources all over the world. And has formed a complete international cross-border eCommerce logistics service chain.

  • Global Deployment

    Global Deployment

    As one of the first aws partner network technology partner in logistics field of China, eTower has deployed servers in all important eCommerce regions around the world to help users in different regions avoid network delays.

  • Openness and Scalability

    Openness and Scalability

    eTower connects with sellers, overseas warehouses, logistics providers, last-mile delivery and other links through API. Facilitating each role in the entire logistics chain to upload orders or obtain logistics progress information. It can also be customized for some special needs.

  • Multi-party Collaboration

    Multi-party Collaboration

    eTower has the whole chain logistics order management system, which can realizes the close integration of sellers, 3PL, 4PL, Last-mile carriers, etc., so that all parties can see the orders they should handle and the work they need to process.

  • Stability & Security

    Stability & Security

    eTower uses advanced cloud computing technology, providing top-level stability and reliability. eTower also has an independent database, which makes information security well guaranteed.

  • SaaS Platform

    SaaS Platform

    Lightweight software model, easily accessible anytime, anywhere, free from the constraints of hosts and servers, enabling seamless business operations at all times and from any location.

  • Unlimited Users

    Unlimited Users

    No limitation on the number of accounts opened, whether your enterprise has 100, 1000, or 10,000 (employees/suppliers/shippers), you can easily manage them all.


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Ecommerce has completely changed the way in which people shop. Online shopping is a gigantic industry that will only continue to grow over the coming years. Consumer demand is changing too. The days of waiting 3-5 days for delivery are long gone and now people expect the option for next day delivery, the ability to track their parcel and everything to be delivered safely and securely.

This has put a lot of pressure on businesses making deliveries who have to take steps to make sure that they can satisfy customer demands and offer a superior delivery ser-vice to the competition. So, how can they go about doing this? Read on to find out.

High-Quality Packing

First, businesses need to make sure that their packages are high-quality so that they arrive in one piece. This will involve selecting a high-quality and appropriately sized box, using a protective layer like bubble wrap, and using a material to fill any empty spaces.

Time Slots

It is also helpful if you are able to give the consumer a time slot for their delivery. People often have to stay at home to receive a package which can interfere with their life – by giving them an hour time slot it will help them to work around the delivery and stop them from having to spend all day waiting at home (an easy way to frustrate the customer).

Next day Delivery

The rise of next-day delivery has changed customer expectations and you now need to be able to offer this to compete. Same-day delivery will arrive in the near future and this will again completely change customer expectations.


Consumers also like the ability to track their parcels so that they can make sure that the delivery is happening and that it has not got lost. Parcel tracking is also helpful from a logistics standpoint as it will stop parcels from going missing which can be a huge problem.

High-Quality Customer Service

Finally, it is important that the customer service that you provide is excellent. You should be friendly yet professional and be willing to go the extra mile for customers to make sure that their needs are satisfied. Consumer will always use a brand that they can trust so find ways to increase meaningful interactions with your customers.

Parcel delivery is all about keeping the customer happy but this can be challenging when expectations are so high. This will only continue in the coming years so it is im-portant for businesses to find ways to meet these expectations. This will include fast, efficient and secure delivery of parcels as well as the ability to track the package and get customer support when needed.

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Q I have no experience with SaaS software services. Will it be difficult to use?
AWe aim to provide customers with a faster and more convenient system. Feel free to contact us if you have any questions about the system and how to use it.
Q How does the system help me reduce my costs?
ANo need to own IT team, we are your IT team and we are responsible for all professional system development and maintenance. We have lots of features and modules to use directly.
Q Is the system difficult to operate? How long will it take to deploy?
ACompared to the TO C platform, it is somewhat difficult to get started. However, for most of us, you can master it quickly in a short time through systematic introduction and learning.
Q How to ensure the stability of network and data?
AWe have an excellent development team, which support the security and stability of the system. This is also the premise of our cooperation.
Q How should I monitor my data?
AYou could monitor everything in Admin and integrator module, for example manifest, users, billing etc.
Q If I develop new features and new business, can the system meet the iterative updates required?
AOf course. eTower aim to provide customers with a convenient, fast, efficient platform. One of the things we care about is the user experience. As long as we can bring customers a better use experience, we are willing to try and work hard.
Q Is it safe to store data on the cloud server?
AThe cloud server provider selected by eTower is the AWS cloud service of Amazon, a world-renowned cloud service provider. At present, Amazon has deployed cloud server clusters in many countries, as well as an impeccable multi-line remote disaster recovery scheme, and has a good reputation of commercial confidentiality. eTower also signed a data confidentiality agreement along with the contracts with all customers, and developed a strict internal control and management system, regarding customer data security as our lifeline.

eTower can help you parcel customer service type

Experience You Can Depend On

Parcel Pro's customer support in shipping and risk management procedures are built on years of experience doing one thing: shipping high value packages for the jewelry, wristwatch and collectibles industries. Our expertise has allowed us to tailor our services to meet your unique shipping needs.

Preferred Customer Care with Carriers

As a strategic account with the carriers ( UPS and FedEx), we are able to provide assistance and communication with the carriers. This enhanced relationship allows Parcel Pro to provide greater insight on service issues and delivery updates.

Claims Services

Parcel Pro offers assistance with the claims process through notification of carriers, document gathering, and communication with insurance underwriters. Our claims procedures are streamlined for efficiency and quick processing.

Armed Guard Delivery and Pick Up

We service the New York, Los Angeles, San Francisco and Miami jewelry districts with armed pickup and delivery service. This allows for a later pick up service than the carriers can comply with, and adds more security to your shipments on the outbound and inbound portions of transit.

Strategic Locations

With sales and service offices located in the major jewelry districts of New York, Los Angeles, San Francisco, Miami, Honk Kong, and Tokyo we provide local customer service, armed pick-ups, and deliveries.

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